Quick Links
Find Us
Value My Vehicle
Book a Service
Menu
Find Us
Book a Service
01292 269522
Volkswagen
Call
Menu

Contact

Close
Contact
Back
You are here:
Your Volkswagen Our ID. Promise 100 days to drive and decide
Your Volkswagen Our ID.Promise
Make an Enquiry

​

Going electric is easy and we're confident you'll love it too. That's why we’re offering you 100 days to get comfortable and feel good driving your new ID. model. If it's not the right fit, you can bring it back.

​How it works
We're sure you'll love your new Volkswagen ID. model, however if it's not right for you, you can return your car between 80 to 100 days after your handover. Once it's been returned, you'll receive a refund minus reasonable costs like damage, modification repairs, depreciation, Ohme wall box charges and finance deductions⁠. Eligible models include:
- ID.3
- ID.4
- ID.5
- ID.7
- ID.7 Tourer​

Full T&Cs apply. Offer valid 3 Nov 2025–31 Mar 2026 (unless extended) on new VWPC ID. models (excl. ID. Buzz) ordered after 3 Nov 2025. Used, ex-demo, motability, and fleet vehicles not eligible. UK residents 18+ only. Applies to cash & finance customers (excl. contract hire). Notify retailer & return ID. Vehicle 80–100 days after delivery for refund (minus damage, modification repairs, 3% depreciation, Ohme EV charges and finance deductions). Part exchanges refunded, not returned. Customers may participate once. Your statutory rights are not affected. 

Frequently Asked Questions


​

Get answers to commonly asked questions about the Volkswagen ID. Promise.

​Am i eligible for the ID.Promise

  • To be eligible for the ID. Promise offer, you must be a UK resident aged 18 years or above and have purchased one of the following ID. models through cash or finance, excluding Contract Hire: ID.3, ID.4, ID.5, ID.7 and ID.7 Tourer. Motability and Fleet customers are not eligible.

For what reason can i return my ID.model ?

  • You can return your ID. model for any reason, as long as you are between 80 and 100 days from your handover.

What type of order is eligible ?

  • Both new factory orders and new stock vehicles are eligible.


What if i want to part-exchange my current car ?

  • You can still part‑exchange your car as you would normally. If you decide to return your ID. model between 80 to 100 days after your handover, you will be refunded the amount equal to the valuation of your part‑exchange, but your old vehicle will not be returned.

Book a Volkswagen ID. Test Drive

Terms and Conditions

Approved website copy Going electric is easy and we are confident you’ll love it too, that’s why we are giving you 100 days to get comfortable and feel good driving electric. We’re sure you will love your new ID. but if it’s not the right fit, you can bring it back. Simply notify us, and return it between 80 and 100 days after your handover. Once it’s been returned, you’ll receive a refund minus reasonable costs like damage, modification repairs, depreciation, OHME wall box charges and finance deductions (1) Eligible models include: ID.3 ID.4 ID.5 ID.7 ID.7 Tourer Same Spirit. Different Energy. With the reassurance of our ID. Promise. Terms and conditions Full T&Cs apply. Offer valid 3 Nov 2025–31 Mar 2026 (unless extended) on new VWPC ID. models (excl. ID. Buzz) ordered after 3 Nov 2025. Used, ex-demo, motability, and fleet vehicles not eligible. UK residents 18+ only. Applies to cash & finance customers (excl. contract hire). Notify retailer & return ID. Vehicle 80–100 days after delivery for refund (minus damage, modification repairs, 3% depreciation, Ohme EV charges and finance deductions). Part exchanges refunded, not returned. Customers may participate once. Your statutory rights are not affected. Terms and conditions must include a link to the webpage http://volkswagen.co.uk/id-promise/tcs

We have offers across the range and we are here to help find the best offer for you. We can also tailor a finance solution for you and also organise your part exchange. Please contact us for more information on our great range of offers. Make an Enquiry
Would you consider a car from stock? View our pre-owned cars
Finance Options
Finance Options We have a range of finance options available to help you find your perfect new car. Click here for more information or to ask us a question. Find Out More
Part Exchange Valuation
Part Exchange Valuation When the time comes to upgrade or change your car, you want to be reassured that you will be given a fair and accurate quotation for your car. We will guarantee to do just that, providing you with a no-obligation quote that reflects the true value of your vehicle. You can then use the value if your current car to offset the cost of a new car, giving you the chance to drive one of the latest models for an incredibly competitive price. Get a Free Valuation
Book a Test Drive Today
Book a Test Drive Today We understand that choosing a new car is an important decision. So what better way to experience it than with a test drive. Get in touch to arrange your test drive so you can get behind the wheel. Book Now
Title
Get in Touch Your Next Steps
Make an Enquiry
Book a Test Drive
Contact Us
View All Offers