Finanical Support | Ingram Motoring Group

Advice and Support

Understanding your options

Every consumer is unique.

That's why we go above and beyond to ensure you not only find the ideal vehicle for you but also enjoy the peace of mind that comes with choosing the right payment method to suit your situation

Unbiased support throughout your finance journey and beyond

Financial circumstances can change, but you can count on the organisations below to help you find a way forward

Help and guidance sources

The sites below can help with information on what support is available to you:

What if I am struggling to pay?

You might be able to get your payments reduced or paused. Contact the lender (the company who you applied for finance with) and they can confirm what support options are available to you. They should also give you the time needed to consider your options and enlist further guidance.

Who can I talk to if I need advice?

The organisations linked below can help you if you need free and confidential advice with regards to managing your finances. Additionally, we can help direct you and help with any questions you may have.

Money Helper

Free impartial information and tools on how you can manage your money.

Step Change

Expert advice and fee free debt management , helping you tackle your debts.

National DebtLine

Free advice and help on dealing with debt advice

Government Support

The Government Support has support and advice.

Turn2Us

Helpful benefits calculator will hep you understand what you may be entitled to.

Citizens Advice

Free, confidential and impartial advice on money and debt, work, benefits and more

Whatever your question or feedback we are here to help. So please feel free to contact us

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Company Info

Ingram Motoring Group Limited, 2 Wheatpark Place, Heathfield Road, Ayr, Ayrshire, KA8 9RT

Reg Office: 37 Portland Road, Kilmarnock, KA1 2DJ

Reg. Company Number: SC055121

VAT Reg. No. GB 264 9333 40

Ingram Motoring Group Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Ingram Motoring Group Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes Volkswagen Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volkswagen Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volkswagen Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.