Last updated: 23 June 2026
At Ingram Motoring Group, we are committed to providing a high standard of service to all customers. However, we understand that sometimes things may not go as expected. If you are unhappy with any aspect of your vehicle, the service you have received, or the way your enquiry has been handled, we want to know so that we can review the matter and respond appropriately.
If you wish to make a complaint, please contact us by email:
Email: complaints@driveingram.com
To help us investigate your complaint as quickly as possible, please include:
Once your complaint has been received, we will review the details and aim to respond as quickly and fairly as possible.
We will investigate your complaint and may contact you for further information if required.
Where possible, we will try to resolve your complaint promptly. If we are unable to resolve the matter straight away, we will keep you updated while we continue to investigate.
For complaints relating to regulated finance or general insurance products, specific regulatory timescales may apply.
Complaints relating to regulated finance or general insurance products may be handled in line with Financial Conduct Authority rules.
Regulated complaints can also be referred to:
Automotive Compliance Ltd
The Factory,
44 Alfred Street,
Gloucester,
GL1 4DD
Telephone: 01452 671 560
If your complaint relates to a regulated finance or general insurance product and we are unable to resolve it within 8 weeks, or if you are unhappy with our final response, you may be able to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service is free to use and helps settle complaints between consumers and businesses that provide financial services.
Financial Ombudsman Service contact details:
Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567
Alternative telephone: 0300 123 9123
You will usually need to refer your complaint to the Financial Ombudsman Service within the timescale stated in our final response letter.
If your complaint does not relate to a regulated finance or general insurance product, we will still review it carefully and aim to resolve the matter fairly and promptly.
Examples may include complaints relating to vehicle sales, aftersales service, repairs, customer service or general dealership experience.
We will aim to:
For all customer complaints, please email: complaints@driveingram.com