Ingram Motoring Group

Complaint Handling Procedure

How to complain

If you have a concern regarding your vehicle and/or the service you have received from Ingram Motoring Group, then please submit your complaint by email to complaints@driveingram.com

What to do if you remain dissatisfied

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

Regulated finance and general insurance complaints

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452 671 560 E-mail: complaints@automotive- compliance.co.uk