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Getting a quote & estimate
We will always give you a quote before we start work, so you understand the work required and how much you will pay. We will also advise you if additional work is required, give you a cost estimate and won't carry it out until you authorise us to do so.
Booking an appointment
We will guarantee you an appointment within three working days without a courtesy vehicle, and five working days with a courtesy vehicle, when you book your vehicle into your local Van Centre for a service or maintenance work.
Convenience options
We will either offer you a courtesy vehicle*, a while-you wait appointment or a collection-and-return service.
*Terms and conditions apply. Ask your Van Centre for details.
Diagnostics
If your vehicle breaks down and is recovered to our Van Centre, we will perform an initial diagnosis within one working day. If you are booking your vehicle in for the diagnosis of a fault we will guarantee you an appointment within three working days without a courtesy vehicle, and five working days with a courtesy vehicle.
Genuine parts & Warranty
We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance. Additionally, we will give you a two year parts and labour warranty**
** Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the vehicle warranty
Work explained & Vehicle washed
We will explain all work carried out, including warranty work and any work paid for by your fleet company or service contract. Lastly, we will always wash your vehicle at no extra cost following a service.
Book a service or MOT
Book your service online. Click to get started.
Best Aftersales - Award Winner
VolkswagenCommercial Vehicles’ aftersales programme was praised for its extensive warranty, flexible servicing options and its roadside assistance, helped by the brand’s network of Van Centres offering extended opening hours and Mobile Service Clinics.
All-in1 from Volkswagen Commercial Vehicles
We have taken away the need to plan ahead for the main future servicing and repair costs, by creating one simple care package that you can spread across 24 monthly payments. All-in from Volkswagen Commercial Vehicles provides great value and significant savings overall, compared to pay as you go pricing. On average, drivers who go All-in save £1,730.00 over two years2. All-in has been designed specifically for vehicles aged three to six years, with an engine of 2.0L or less and under 100,000 miles at the point of activation.
Over 24 months you will receive:
- 2 services (including one Oil and Inspection service and one Oil and Inspection Service with Supplementary Scope)
- Additional Service Items (Spark plugs/diesel fuel filter & Air Filter)
- 2 MOTs
- Up to 2 years' Warranty
- 2 years' Roadside Assistance
1. Eligibility criteria plus T&C's apply. Volkswagen Commercial Vehicle Finance.
2. Saving based on the average 2 year cost of Extended Warranty policies (with All Component Cover, unlimited mileage, and £0 excess) sold Jan to Sep 2022 for Volkswagen Commercial Vehicles aged 3 to 6 years, with a 2.0L engine or less, and that have not been out of warranty for more than 30 days. Actual saving will be dependent on your vehicle.
Provided by Volkswagen Commercial Vehicle Financial Services
Servicing in line with the manufacturer’s recommended service schedule:
1 x Oil and Inspection Service:
- Vehicle health check
1 x Oil and Inspection Service with Supplementary Scope
- Full vehicle road test
- Vehicle health check
- Pollen filter change
- Oil and Inspection Service with Supplementary Scope to include all lights, instruments, glass, braking system etc.
Please note that any parts identified as requiring replacement are not covered as part of the services.
Further details are available in the terms and conditions.
Up to two years’ Warranty
Provided by Volkswagen Commercial Vehicles UK, administered by Volkswagen Commercial Vehicle Financial Services
This Warranty has been designed to cover the costs of repairing or replacing the covered components that have suffered a sudden electrical or mechanical failure during the period of cover (excludes no-claim period).
Further details are available in the terms and conditions.
If your vehicle’s previous Volkswagen Commercial Vehicles UK or Volkswagen Commercial Vehicle Financial Services warranty expired over 30 days ago, then you won’t be able to claim in the first 30 days of your All-in Warranty (a “no-claim period”). Effectively, you’ll have 23 months where you can make a claim on your warranty.
The All-in Warranty does not cover any vehicle already covered under any other guarantee, insurance, warranty and/or gesture of goodwill.
Two MOT Tests
Provided by Volkswagen Commercial Vehicle Financial Services
Vehicles three years and older are required by law to have an MOT test carried out every year. This is to ensure that the vehicle meets the minimum road safety standards (please note that in Northern Ireland this product comes with two MOT pre-checks and MOTs). Any repair work required as a result of an MOT failure is excluded. Further details are available in the terms and conditions.
Provided by the AA
For total peace of mind, we have partnered with the AA to provide you breakdown cover in the UK and Europe, giving you the support of qualified, dedicated technicians – 24 hours a day, 7 days a week.
Further details are available in the terms and conditions.
Is my vehicle eligible?
All-in has been designed for vehicles that:
- Are between three and six years old at the point of activation
- Are a Volkswagen Commercial Vehicle with an engine size of 2.0L or less
- Have done under 100,000 miles at the point of activation
- Don’t have a warranty or service plan already in place
The following vehicles are not eligible for cover:
- Battery electric vehicles (BEV)
- Vehicles powered by fuel cell or liquid petroleum gas (LPG)
- Public hire/private hire vehicles
- Vehicles that have a service plan already in place
Servicing and repairs
Our technicians are trained to deal with both big and small challenges. And, to help keep our
services manageable and affordable, we offer a wide range of plans and offers that allow you to
spread the cost. Take a look at the links below to see exactly what we offer.
About my vehicle
Discover more about your commercial vehicle. Read more about our warranties, learn what warning
lights mean, how to keep your tyres in top condition, and discover the benefits of myVolkswagen.
Accessories and merchandise
Volkswagen approved accessories provide the finishing touches that make a vehicle truly yours.
Whether you're looking to enhance your vehicle's looks, capabilities or connectivity, there's a
Volkswagen accessory that's perfect for the task.